Patient Referrals Home Refer a Patient Refer a Patient Your relationship with the Gavin Herbert Eye Institute is extremely valued. Our central mission is to provide your patients with the highest quality tertiary ophthalmic services in a compassionate, patient-centered environment. We pledge a high level of responsiveness to your concerns, and we appreciate your support. To refer a patient, please fill out our UCI Health Gavin Herbert Eye Institute referral form and fax it along with the additional requested items on the checklist to 855-376-5057. If the patient need is urgent, please contact our office immediately at 949-824-2020. Referral Form Referral Handout Below is a link to a referral handout in case you prefer your patient simply calling us to schedule an appointment. Referral Handout Contacts Referral Center Please contact the referral center at 714-456-7001 if you would like to verify they have received your referral or to check status on a referral. Patient Access Center Call 949-824-2020 to help your patient schedule an appointment or to contact us to check status on your patient(s) past or upcoming appointment. When contacting us to schedule your patients, please have the following information readily available: Patient demographic information Reason for visit/Diagnosis Any special needs that will require facilitation once the patient arrives Patient insurance information, if available Medical Records If you have not received your patient chart notes, you can email your request to roi@hs.uci.edu or fax your request to 714-456-7576. Request must be on business letterhead. There is a 7-10 day turnaround time, unless your patient has a same day appointment (please write "STAT" at the top of the request). Please call 714-456-5670 with any questions. EpicCare Link EpicCare Link is a tool that provides real-time web access to patient information so community providers can access clinical data and communicate with UCI Health clinicians directly to ensure continuity of care. EpicCare Link is complimentary and provides HIPAA-compliant access to patient medical records, including lab results, diagnostic test results, and more. Contact UCI Health Business Development at ucihealthbd@hs.uci.edu to request access or learn more. Director of Business Development, Luis Delgado Please contact for any questions regarding the referring process, to check patient status, or for immediate assistance or concerns. In addition, Luis can be contacted to meet with you and your staff in person to review questions and set up peer-to-peer meetings. Phone: 949-824-0305 Email: Luisd2@hs.uci.edu Expectations Your referral will be initiated within 48 hours. All PPOs or straight Medicare patients will quickly move to our patient access center to contact your patient. Any HMOs will require authorization, and if not requested, this can take 3-5 days from the insurance company. If we are not contracted with the patient's insurance group we will request a letter of authorization (LOA) which can take approximately 30 days (non-urgent). When we have everything, we will send you a fax notification that the referral has been processed and your patient is ready to be scheduled. Once the referral is processed, your patient will receive a text notifying them to call and schedule their appointment when convenient. A letter will also be mailed informing them of the same.