Patient Referrals Home Refer a Patient Refer a Patient Your relationship with the Gavin Herbert Eye Institute is extremely valued. Our central mission is to provide your patients with the highest quality tertiary ophthalmic services in a compassionate, patient-centered environment. We pledge a high level of responsiveness to your concerns, and we appreciate your support. UCI Health Referrals and Consultations UCI Health now has a new referral portal. This tool is designed to streamline the process and improve communication between UCI Health and our physician partners. Questions? Contact 714-456-7001 and their referral center specialists will be happy to assist. Request Portal Access Referral Forms If you prefer to submit referrals by fax or would like a patient referral handout to give to patients, please click the following buttons to download. Referral Form Referral Requirements Referral Handout Medical Records Access UCI Health EpicCare Link EpicCare Link is a tool that provides community providers HIPAA-compliant read-only access to patient medical records, including lab results, diagnostic test results, hospitalzation records, procedural information, progress notes, medical history and more. It's completely complimentary. To request access, please email ucihealthbd@hs.uci.edu. Contacts Referral Center Please contact the referral center at 714-456-7001 if you would like to verify they have received your referral or to check status on a referral. Patient Access Center Call 949-824-2020 to help your patient schedule an appointment or to contact us to check status on your patient(s) past or upcoming appointment. When contacting us to schedule your patients, please have the following information readily available: Patient demographic information Reason for visit/diagnosis Any special needs that will require facilitation once the patient arrives Patient insurance information, if available Medical Records If you have not received your patient chart notes, you can email your request to roi@hs.uci.edu or fax your request to 714-456-7576. Request must be on business letterhead. For convenient access to your patients’ medical records, we encourage referring provider offices to use register for EpicCare Link, as mentioned above. There is a 7-10 day turnaround time, unless your patient has a same day appointment (please write "STAT" at the top of the request). Please call 714-456-5670 with any questions. Director of Business Development, Luis Delgado Please contact for any questions regarding the referring process, to check patient status, or for immediate assistance or concerns. In addition, Luis can be contacted to meet with you and your staff in person to review questions and set up peer-to-peer meetings. Phone: 949-824-0305 Email: Luisd2@hs.uci.edu Referral Processing & Scheduling Referrals submitted through the online referral portal are generally initiated within 24 hours. Referrals submitted via fax are generally initiated within 48 hours. For patients with PPO insurance or straight Medicare, the referral will move to our Patient Access Center, which will contact the patient directly to schedule an appointment. For patients with HMO insurance, authorization is required, including the appropriate CPT codes for the applicable diagnosis, before scheduling can proceed. If UCI Health is not contracted with the patient’s insurance medical group, we will request a Letter of Authorization (LOA). For non-urgent referrals, the LOA process may take approximately 30 days. Once the UCI Health Referral Department has received and completed all necessary information, the referring provider will receive a notification confirming that the referral has been processed and the patient is ready to schedule. After the referral is processed, the patient will receive a text message instructing them to call and schedule their appointment at their convenience. A letter will also be mailed to the patient with the same information.